Everyone should love the mattress they sleep on, which is why all Aviya mattress purchases are protected by our 100-night-trial satisfaction guarantee. We believe you will be part of the 96% of Aviya customers who love their mattress and give rave reviews. But if you don’t love your new mattress, we will pick it up and take it back…no hassle, no penalty. It really is that simple.
Aviya offers the greatest trial period in the industry, all we ask is that you sleep on the mattress for at least 30 nights before you make a decision to return or exchange the mattress. 30 nights will you give your body a chance to adjust to the feel and support of your new Aviya bed. Chances are that the support system of the Aviya mattress will feel unfamiliar at first, especially if your existing mattress has broken down and lost its ability to support your spine and joints properly. It’s perfectly normal to adjust to this feeling over a period of 3-4 weeks, so keep that in mind when you begin sleeping on your new mattress.
Return Process
Give us a call at 1-844-327-7421 or email us at [email protected] with your name, contact phone number and email address to initiate the return process. You must notify us on or before 100 days of the date of delivery.
Aviya will arrange for a pick-up* of the mattress with our delivery team, who will contact you directly to schedule a convenient time that works for you. Aviya will refund your order amount (less the white glove delivery fee and mattress disposal fee if you chose these services with your order) by crediting the account used as the original method of payment on your order after Aviya has confirmed the return of all products.
*Upon pick-up, our delivery team reserves the right to refuse to take any items they deem to be in unsanitary condition.
Exchanges
In the rare case that you have ordered incorrectly for your comfort needs, Aviya will be glad to honor one exchange within the 100 night trial period. To arrange a product exchange, please notify us at 1-844-327-7421 or [email protected]. As a courtesy to you, Aviya will cover the cost of the exchange - no penalty, pick up or delivery fees. The exchange of an Aviya mattress under the 100-night satisfaction guarantee forfeits and voids the 100-night guarantee for any additional mattress received as part of the exchange and will be considered final sale.
