About the Aviya Mattress
FAQS
Is the mattress compressed in a box, or is it shipped full size?
The mattress comes compressed in a box and is delivered to your front door by FedEx.
Can I return my foundation?
Once you order the foundation, you cannot return it unless there is a warranty defect with the foundation.
Do I need to assemble my Aviya Foundation?
Yes, you will need to assemble the foundation. Easy to follow instructions are included.
Will the Aviya Foundation fit up my stairwell?
This depends on the size and layout of your stairwell. The best way to know for sure is take a few measurements – make sure there is enough clearance at the lowest points to accommodate the largest dimension of the foundation.
That being said, we thought ahead to save you from a potential delivery disappointment. Since most stairs and doorways easily accommodate a Twin, Twin XL, Full and King or Cal King split foundations, the problem commonly arises with a standard size Queen foundation. So…we cut it in half! With your purchase of a Aviya Queen size foundation, we will automatically supply a split Queen foundation (two 30” x 80” units instead of one 60” x 80” unit). This is no additional cost and a lot less stress for you on delivery day.
Can I put the bed foundation on the floor?
Yes, as long as the floor is solid, flat and smooth.
What should I put the foundation on?
You can place your foundation on top of any bed frame, panel bed or floor surface that will properly support the weight of the mattress/foundation and the sleeper(s) on top.
What forms of payment are accepted?
Aviya accepts PayPal, as well as all major credit cards, including Visa, MasterCard, Discover and Amex. We also offer financing through Bread.
How much does the bed foundation cost?
Take a look at our mattress page for pricing information.
Delivery & Shipping
FAQS
Do you offer a White Glove delivery option?
Due to COVID, We are currently not offering our white glove and removal services, just our free to-your door shipping through FedEx.
What are the approximate shipping weights of the Aviya Mattress and Foundation?
Mattress
Twin: 80 lbs.
Twin XL: 80 lbs.
Full: 90 lbs.
Queen: 120 lbs.
King: 140 lbs.
California King: 140 lbs.
Foundation
Twin: 60 lbs.
Twin XL: 60 lbs.
Full: 70 lbs.
Queen (total, 2 units): 90 lbs.
King (total, 2 units): 120 lbs.
California King (total, 2 units): 120 lbs.
Do you ship to Alaska and Hawaii?
Due to the high cost of shipping, we only ship to locations in the continental U.S. at this time.
Where is the Aviya Mattress shipped from?
Our mattresses are shipped from our factory located in Cleveland, OH.
Will the mattress delivery team leave my Aviya if I’m not home?
Our mattresses are shipped Fedex ground, so if you are not home for delivery they will leave it for you. You can track the mattress using the tracking number provided when your order ships.
Do you have expedited mattress shipping options?
At this time we do not offer an expedited method.
What are the mattress shipping options?
We offer Free To-Your-Door-Delivery: included with every Aviya Mattress purchase, free of charge! Our delivery agents will deliver the mattress to your front porch if you aren't home.
Due to COVID, We are currently not offering our white glove and removal services, just our free to-your-door shipping through FedEx.
How long will it take for my Aviya Mattress to arrive?
Every Aviya Mattress (and Foundation) is made to order, wrapped & boxed, and shipped directly to you from our factory. Depending on your location and scheduling, it generally takes between 3-7 days from the day you place your order for it to ship.
Who will deliver my mattress?
Your mattress and foundation will be delivered by FedEx with basic shipping.
How much does shipping a mattress cost?
We are pleased to offer free delivery service with all Aviya Mattress orders! Delivery right to your door is included with your purchase.
Financing
FAQS
Do you offer a White Glove delivery option?
Due to COVID, We are currently not offering our white glove and removal services, just our free to-your door shipping through FedEx.
What are the approximate shipping weights of the Aviya Mattress and Foundation?
Mattress
Twin: 80 lbs.
Twin XL: 80 lbs.
Full: 90 lbs.
Queen: 120 lbs.
King: 140 lbs.
California King: 140 lbs.
Foundation
Twin: 60 lbs.
Twin XL: 60 lbs.
Full: 70 lbs.
Queen (total, 2 units): 90 lbs.
King (total, 2 units): 120 lbs.
California King (total, 2 units): 120 lbs.
Do you ship internationally?
Unfortunately, we are not able to ship internationally at this time. (We’re looking at you too, Canada!) Aviya needs access to our customers to accept returns under our 100 night sleep trial and to service your mattress/foundation under our 10 year warranty. International orders make this almost impossible with our current capabilities.
Where is the Aviya Mattress shipped from?
Our mattresses are shipped from our factory located in Cleveland, OH.
Will the mattress delivery team leave my Aviya if I’m not home?
Our mattresses are shipped Fedex ground, so if you are not home for delivery they will leave it for you. You can track the mattress using the tracking number provided when your order ships.
Do you have expedited mattress shipping options?
We offer Free To-Your-Door-Delivery: included with every Aviya Mattress purchase, free of charge! Our delivery agents will deliver the mattress to your front porch if you aren't home.
Due to COVID, We are currently not offering our white glove and removal services, just our free to-your-door shipping through FedEx.
What are the mattress shipping options?
We offer Free To-Your-Door-Delivery: included with every Aviya Mattress purchase, free of charge! Our delivery agents will deliver the mattress to your front porch if you aren't home.
Due to COVID, We are currently not offering our white glove and removal services, just our free to-your-door shipping through FedEx.
How long will it take for my Aviya Mattress to arrive?
Every Aviya Mattress (and Foundation) is made to order, wrapped & boxed, and shipped directly to you from our factory. Depending on your location and scheduling, it generally takes between 3-7 days from the day you place your order for it to ship.
Who will deliver my mattress?
Your mattress and foundation will be delivered by FedEx with basic shipping.
How much does shipping a mattress cost?
We are pleased to offer free delivery service with all Aviya Mattress orders! Delivery right to your door is included with your purchase.